Frequently Asked Questions

Here you will find a list of some of our most frequently asked questions

For all other queries, please don’t hesitate to get in touch via our contact page, or call us on 1300 388 893.
We are available to to answer your call from anywhere in the world 24 hours a day 365 days a year!

Are whale sightings guaranteed?

You are guaranteed to see the whale of your tour or you are welcome to travel again free of charge. Our guarantee is in place as we have a very accurate sighting record, however we are interacting with wild whales and should the unlikely event of a no sighting day occur you have peace of mind in knowing you will be able to join us again at no charge to sight the whale of your tour.

How close can we get to the whales?

During our experiences it is important to respect the whales we are interacting with at all times to ensure their comfort and to observe natural behaviour. Our vessel will not approach whales closer than 100 meters as stipulated in our whale interaction licensing. The whales are welcome to approach our vessel as closely as they wish and will only approach if they feel safe, which is achieved by keeping a respectful distance.

Are tours suitable for children?

All of our experiences are family friendly and it is largely dependant on your Childs experience onboard vessels and type of experience you would like to join.

Are tours safe for pregnant women?

Yes, tours are perfectly safe for pregnant women but we do recommend consulting with your doctor should you suffer from morning sickness or are susceptible to motion sickness.

Do concession/senior rates apply?

Our concession rate is available for valid concession card holders, Australian pensioner, current and Veteran Soldiers, Australian Emergency Service Personnel (Police, Fire, Ambulance) and disability card holders.

Do you support Companion Cards?

Yes, we support the Companion Card and will provide a free of charge ticket for the companion of the guest travelling. Please contact us before booking to organise your tickets and the companion card will need to be shown on checkin.

Do I need to book in advance?

We do recommend booking your experience in advance to reserve your preferred departure date.

How do I book a tour?

Click here to book, or email or call 1300 388 893.

What if I need to cancel?

Please see our terms and conditions for further information.

What should I wear?

We recommend a warm jacket on all of our experiences as the sea breeze can be cool. A rain jacket or poncho should rain be forecast and flat shoes are important when onboard vessels for your safety and ease of moving around the vessel.

What should I bring?

A jacket is recommended even on warm days as the sea breeze can be cool, sunglasses, hat, camera and motion sickness medication if required.

Do I need to bring a camera?

Our onboard photographer will be collecting photos of your tour and these will be available to download free of charge from our Daily Report. You are most welcome to bring your own camera with you and feel free to share your images through our social media and help with our photo ID collection of Western Australian whales!

When do I need to arrive?

Please check your departure times and location on your booking confirmation and make sure you are ready to board at the advised boarding time. For the respect of all guests the vessel must depart strictly at the advised departure time and is not able to wait alongside jetties longer than the advised boarding time due to Department of Transport laws.

Will I get motion sickness?

Everyone is an individual and we do recommend speaking with your doctor or local chemist if you believe you may be susceptible to motion sickness. Please prepare with motion sickness medication as recommend by your health care professional and this has been proven to lessen the likely hood of becoming unwell. We recommend that preparation is always the best option for guests.

What happens if I feel unwell?

Our crew are trained in keeping our guests comfortable throughout their entire experience onboard and will always be available to assist. Should you feel unwell our crew will assist in making you comfortable and will be very attentive to your needs which include fresh ginger, hot/cold packs, electrolytes, comfortable bean bags, hospitable grade motion sickness bags and personal tips to assist each individual.

What happens in rough weather?

Whale Watch Queensland has a duty of care to our guests and we have a 100% safety record and will not operate in extreme weather. Our team constantly monitors the weather forecast for all tours and will advise guests of any adverse weather, please make sure to leave our team with your appropriate contact details so we may advise you of any changes to the weather forecast.

What will I learn?

You will Learn the Language of the Whales with Whale Watch Queensland. We specialise in teaching our guests all about the language of the different species of whales that we interact with over our different seasons. Our live and educational commentary is run throughout your experience so you understand with in-depth information and stories the life of the amazing whales of Queensland. Our wish is for you to depart being able to speak fluent whale and share your newfound knowledge with family and friends which will ensure that the education of whales is continued. Your time onboard is more than an experience, it is an education!

Can we listen to the whales?

We have an onboard hydrophone that is available to be used when the opportunity arises. Weather conditions must be suitable with light winds.

How many whales can we see?

Every tour is different and the amount of whales we can sight on one day or tour is dependant on what whales are around at the time. On average five whales are sighted on each tour and on some occasions we may only sight one whale or break a record for the amount of whales sighted in one day.

Can we swim with the whales?

We are licensed to interact with the many whale and dolphin species that can be sighted in Queensland waters. Swimming, touching or feeding of the whales is prohibited as they are wild and we must not interfere with their natural behaviours.

Are whales dangerous?

No, we have never had a whale or dolphin act aggressively towards us as this is not in their gentle nature. They are curious and gently towards the boat with many individuals so friendly they sometimes spend over an hour interacting with everyone onboard! Whales and dolphins must be respected at all times and the best way to whale watch is simply observe their natural behaviour.

What time of the day is best for whale watching?

There is no specific time of day or weather that is best for whale watching. The most important factor is how many whales are within the area you will be visiting which is why there are specific seasons in place to ensure the best opportunity for sighting whales.